Return Policy

ALL SALES ARE FINAL. WE WILL NOT ISSUE REFUNDS. WE DO, HOWEVER, RESERVE THE RIGHT TO EXERCISE DISCRETION ON ALL REFUND REQUESTS.

If the issue you are experiencing is covered under the 1-year manufacturer’s warranty and you wish to file a claim under
the warranty, we may assist you in filing a claim with the manufacturer for a replacement Product. However, you will be
responsible for any and all costs and expenses not covered under the warranty. You understand and agree that if we assist
you in filing a claim, we are simply a third party providing assistance in filing a claim and do not provide any warranty
whatsoever regarding the Product.

Restocking Fee:

A 15% restocking fee will be applied to all returned products. This fee helps cover the costs associated with processing, inspecting, testing, and recertifying returned items.

Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives undamaged.

Return Process:

1. Contact our Customer Support Team: To initiate a return. Our team will provide you with a Return Authorization (RA) number and instructions for the return process.
2. Securely Package the Item: Pack the item in its original packaging or in a suitable alternative to ensure it arrives undamaged.
3. Ship the Return: Send the return package to the address provided by our Customer Support Team. Be sure to include the RA number on the package for easy identification.
4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
5. Refund Notification: You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.

To start a return, you can contact us at info@avantocoldtubs.com. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@avantocoldtubs.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@avantocoldtubs.com